You know one of the pitfalls of running your own business is that you are, in many cases, “the business”. You spend a tremendous amount of time in front of your customers – which is awesome!
There’s just one thing – you own the business and that means you’ve got to take the time to step away from the “day-to-day” of the business and actually run it.
Now I know some of you may be thinking, ‘But that’s why I chose to start a business in the first place. I have passion for what I do and I LOVE engaging with my customers.’
Yes we know you love, your customers, but what about those employees you have standing around waiting to get just a few seconds of your time? Or what about that repair man standing at the back door waiting to get paid?
Better still what about that “new kid” whose sitting patiently at your desk waiting for you to show them exactly how you like to make that secret sauce, or how you respond to a “picky customer”? What about them?
What about your employees – who are about ready to high-tail it out of there because they can’t do their job – without you? OUCH!! I know that stings a little but one of the biggest lessons we small business owners have to learn is how to delegate and that often begins with documenting our process.
There comes a time in your business, where you just can’t do everything yourself. You have to realize that you have become the bottleneck in your own business and you need to finally document your process for you and your team.
The word “systematize” or phrase “standard operating procedures” are often used to describe what needs to be done and of course there’s already a team of sharp, nerdy and lovable software developers who’ve created a web-based app to help us do just that 🙂
In this case, we’re talking about Sweet Process. This software allows you to finally document those tasks that while mundane are “necessary evils” to making your business tick.
You can easily document your process, share it with your employees or team members and you can even keep track the entire process, to make sure these tasks are getting done.
No more trying to keep a running list of what needs to be done for the day or the week in your head. No more getting stuck doing everything yourself.
You can free up your time to focus on things you been “meaning to get to”, reduce errors and increase productivity all for around $99/month for a team of up to 20 people with an additional $5/month for each additional member.
If you’re not sure where to start Sweet Process has provided a resources section to help you figure out how to make your emails more efficient and create easy to use and understand checklists for your team.
You see it doesn’t have to be complicated – so you can finally stop worrying and ditch the “control freak” mindset. Give Sweet Process a try.
Question: What type of training manual or company handbook do you have for the different parts of your business? Is online or in paper form? Share your questions and comments below.
P.S. In order to be completely transparent here, I just want to remind you that I am NOT an affiliate. I write these posts to give my readers, “the skinny” on what I think are some of the best tools around for small businesses on the web. I don’t receive any money for these posts – the opinions here are my own.
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This post was updated on May 16, 2020.